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How i0p Handles Your Personal Data

At i0p, we are clear about what data we collect from you, why we collect it, and how we keep it secure.

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold for you, our privacy team is ready to help. Whether you are in Delhi, Bangalore, or anywhere else in India where our platform is available under local law, you have the right to know what we store and to ask us to change it. Reach us through any of the channels below and we will respond within the timeframe required by applicable law.

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Email Privacy Requests

Send your data access or deletion request to our privacy inbox. We acknowledge every email within 48 hours and aim to resolve the request fully within 30 days of receipt.

Live Chat Support

Open the chat window in your account dashboard and select the privacy category. A support agent will log your request and escalate it directly to the data team on the same session.

In-Account Request Form

Log in, go to Account Settings, and find the Data and Privacy section. Submit the form there and you will receive a case reference number by email within a few minutes.

DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Data security at i0p is not a single layer but a set of practices that work together across your account lifecycle.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your device and our servers travels over TLS 1.3, so your payment details and account credentials are not readable in transit.

Cookie Controls You Can Set

Our cookie banner lets you accept, reject, or customise cookies by category — strictly necessary, analytics, and preference. Your choices are saved to your browser and respected on every return visit without prompting you each time.

Account Security and Login Alerts

Every login from a new device triggers an email alert to your registered address. If you did not initiate that login, a single link in the email locks your account immediately while you contact our support team.

Data Retention Periods

We keep transaction records for as long as required by applicable financial regulation. Account profile data is deleted within 90 days of a verified closure request, except where retention is legally required for audit or dispute resolution.

Payment Data Handling

When you pay via PhonePe or Paytm, we pass only what the payment gateway needs to authorise the transaction. We do not store full card numbers or UPI PINs on our systems at any point during or after the transaction.

Requesting Changes to Your Data

You can ask us to correct inaccurate data, export your account history as a structured file, or permanently delete your profile. Submit the request through Account Settings or by emailing our privacy team directly.

Common Questions About Your Data at i0p

Below are the questions we hear most often about how we collect, use and protect your personal data. If your question is not covered here, use any of the contact methods in the section above to reach our privacy team directly.

We collect your name, email address, phone number, and the details you provide to verify your identity. When you make a deposit via UPI, Paytm, or PhonePe, we also log the transaction reference and amount for your account records.

We share data only with payment processors needed to complete your transactions and with identity verification providers where required by law. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Profile data is deleted within 90 days of a verified closure request. Transaction records may be kept longer where financial regulation requires it for audit or dispute purposes. We will tell you the retention period when you submit your closure request.

Yes. Log in, go to Account Settings, open the Data and Privacy section, and submit a data export request. We will send you a structured file within 30 days covering your profile details, transaction history, and session logs.

Our cookie banner appears on your first visit and lets you choose which categories to allow. Strictly necessary cookies keep your session running; analytics and preference cookies are optional. You can change your choices any time from the cookie settings link in our footer.

Use the lock link in the login alert email to freeze your account instantly, then contact our live chat or email support to report the incident. Our team will investigate, log the event, and notify you of the outcome within 72 hours.

The policy applies to all accounts where access is permitted under local law. Availability of our platform depends on local law and is available where local law permits. If data law in your state imposes specific rights, those rights apply in addition to what this policy already provides.

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